We handle missed calls, Google Business messages, and web inquiries for HVAC and plumbing companies, qualify the request, book it on your calendar, and send confirmations so nothing slips through.
Call, text, Google Business message, or web form
Under 2-minute response during business hours
Service area, job type, timing, and calendar booking
Text/phone confirmation + every outcome logged
After years watching home service businesses lose quality leads to voicemail, not because they didn't care, but because their techs were in the field, we built Keystone Intake to solve it. Fast, consistent intake with full visibility into what's working and what isn't.
We're starting small and working directly with a handful of HVAC and plumbing teams in Metro Atlanta. If you're tired of missed calls turning into lost jobs, let's run a simple pilot and prove the value.
Measurable outcomes and clear visibility into what's working (and what isn't).
Consistent sub-2-minute responses during business hours. No more leads going to voicemail while you're on a job.
Qualified leads booked directly on your calendar, with confirmation follow-ups to reduce no-shows.
Shared tracker shows exactly what converted, what didn't, and why, so you can optimize what matters.
A short pilot designed to prove value quickly and clearly.
Every missed call and inquiry is followed up with speed and consistency during coverage hours.
Leads are filtered by service area and job type, then booked directly into your calendar.
You'll see what happened to every lead with simple notes and outcomes, no guessing.
Simple setup, clear rules, and measurable results.
We align on service area, job types, and your calendar access. Call forwarding is optional.
We handle missed calls + inbound inquiries Mon-Fri, 9am-7pm ET and book into your calendar.
We review outcomes, show what converted, and decide if it’s worth scaling.
Illustrative view of the shared tracker every client receives. Real-time updates, full outcome visibility.
| Time | Source | Service requested | Status | Outcome notes |
|---|---|---|---|---|
| 9:12 AM | Missed call | AC repair (emergency) | Booked | Confirmed for Wed 2pm, sent confirmation text |
| 10:03 AM | Google Business message | Water heater replacement | Outside area | Lawrenceville (outside service area), referred to partner |
| 11:47 AM | Web form | Seasonal maintenance | Following up | Initial text sent, awaiting response on timing |
| 1:22 PM | Missed call | Furnace not heating | Booked | Same-day emergency slot, customer confirmed |
| 3:15 PM | Google Business | Commercial HVAC quote | Not a fit | Commercial job (residential only), politely declined |
Month‑to‑month. Simple flat rate pilot.
Full coverage for missed calls and inbound inquiries during business hours.
During onboarding, we set up call forwarding for missed calls or provide a tracking number. For Google Business messages, we route them to an inbox we monitor. Takes about 10 minutes to configure.
Yes. During the pilot we can book into Google Calendar or Outlook. If you use a field service platform, we can start with a shared calendar and tighten the workflow as we go.
No. We’re a small team based in Metro Atlanta. You’ll work directly with us during the pilot.
We handle overflow and missed calls when your team is busy, on jobs, or after hours (depending on package). We don't replace your staff, we catch what they can't.
Service area (ZIPs), top job types, qualification rules, and calendar access. The setup call takes about 10 minutes.
Yes. Month‑to‑month. Cancel with 7 days notice. No long‑term contracts.
We set up call forwarding and your calendar, align on qualification questions, then run a 2‑week pilot so you can see real outcomes before scaling.
Book a 10-minute setup call and we'll confirm if we're a fit. If your lead volume is consistent, we can start same-day.